At Vedmora™, operated by Shree Kart Enterprise, we are committed to providing quality herbal tea products and a reliable shopping experience.
- No Returns on Food Products
For food safety and hygiene reasons, herbal tea and other food products are not eligible for return or exchange once delivered, except where a remedy is required under applicable law or the product is damaged, defective, incorrect, or otherwise eligible for resolution.
- Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery. Provide your order number and clear photographs of the product and packaging so we can review your request.
- Missing Products
If an item is missing from your order, contact us with your order number and details of the missing item.
- Refunds and Replacements
After reviewing an eligible complaint, we will provide an appropriate resolution, which may include a replacement or refund, as applicable under our policy and Indian law. Approved refunds will generally be processed through the original payment method where possible.
- Order Cancellation
Please contact us as soon as possible if you wish to cancel an order. Orders that have already been dispatched may not be cancellable. Applicable statutory rights remain unaffected.
- Contact Us
For assistance, please contact us using the customer-support details listed on our website. Please include your order number and details of your concern.
- Consumer Rights
Nothing in this policy excludes or limits any consumer rights or remedies available under applicable Indian law.